Cancel and Return


Within 15 days after receiving the order, you can cancel the subscription and return the products.

Returns & Refunds

The products must be returned complete, undamaged and in their original packaging. You may test with the SIM card, as long as it is not damaged. The right to cancel the order free of charge expires if this is not met. Of course, any deposit paid will be refunded to your account upon receipt of the products.


No costs are due for invoking the cooling-off period, except for the direct costs of returning the products


For the declaration of dissolution you can contact the IoT Creators team within 15 days after receipt via The IoT Creators team will then provide you with further instructions on how to return the products and how to proceed.